FAQ

Yes, all our items are handcrafted using natural materials such as olive wood and stoneware. Each piece is unique and reflects traditional craftsmanship.

Our production blends traditional craftsmanship with modern techniques. Olive wood pieces are meticulously handcrafted by skilled artisans using time-honored methods that enhance the natural grain and texture of the wood. For stoneware, we work with specialized manufacturers who apply advanced production processes, including high-temperature kiln firing up to 1200°C. This dual approach ensures each product meets the highest standards of quality, durability, and aesthetic refinement.

Our olive wood is sourced responsibly from pruned branches—no trees are cut down for production. The stoneware is also locally selected for quality and durability.

Our products are made in Tunisia through a meticulous partnership with experienced artisans and expert manufacturers, offering refined objects that reflect both tradition and excellence.

Yes, we are deeply committed to responsible and sustainable production. We carefully select our partners based on their expertise and their use of eco-conscious techniques throughout the manufacturing process. Our materials are thoughtfully sourced, with respect for both quality and origin. We also reduce our environmental footprint by favoring plastic-free, recyclable packaging.

Yes, we offer customizations (engraving, custom formats, etc.) on request, especially during the holiday season. Feel free to contact us to discuss your idea.

Yes, we supply restaurants, hotels, concept stores, and retailers. For bulk orders or professional inquiries, please get in touch with us directly.

We ship to France, the European Union, and internationally.

- Order preparation: 2 business days
- France: 2 to 4 business days
- EU: 3 to 5 business days
- International: depends on destination

- Home delivery (Colissimo, Express)
- Pick-up points (Mondial Relay)

Yes, a tracking link will be sent to you by email as soon as your order is shipped.

Yes, you have 14 calendar days from the date of delivery to exercise your right of withdrawal. Please note that customized items are non-returnable and non-refundable.

Contact us via the contact form or email with your order number. We’ll explain the return process.

Yes. To request an exchange, simply return the unwanted item (in line with our return policy), then place a new order for the item you want. The returned item will be refunded once received and inspected.

Please take photos of the damaged item and packaging, then contact us within 48 hours of delivery.

Hand wash them with mild soap and water. Do not put them in the dishwasher. We recommend applying olive oil regularly to maintain their natural shine and durability.

Yes, our stoneware items are dishwasher and microwave-safe. They are fired at high temperatures (up to 1200°C), which gives them excellent resistance to heat. However, we recommend avoiding sudden temperature changes to preserve the longevity of the product.